Helping you to help others.

OPP OF THE DAY: Volunteer Opportunities with British Heart Foundation shop (Halesowen)

The British Heart Foundation shop in Halesowen (82 High Street, Halesowen, B63 3BA) are looking for volunteers for the following roles:

  1. Sales Floor Volunteer (Mon – Sat 9:30am – 5:00pm):
    Our Sales Floor Volunteers are the first point of contact for customers when they enter our shop. You will be greeting customers, helping them find the items they’re looking for and answering their questions, with help on hand from the shop team. You will provide invaluable help in the running of the shop, keeping it stocked and attractively displayed.

    Typical tasks include:
    • Helping customers on the shop floor & providing good all-round customer service
    • Promoting our campaigns and any instore sales to customers • Working on window and shop displays to make them look their best
    • Keeping the shop tidy, clean and well organised – some light housekeeping
    • Helping your fellow volunteers and staff with customer queries

2. Stock Room Volunteer (Mon – Sat 9:30am – 5:00pm):
If you’d like to make a difference behind the scenes, if you’re a keen rummager or if you like things to be neat and tidy, then we have a role for you – helping in our BHF shop stock room. If you love a bit of ironing, then master the clothes steamer and watch those wrinkles disappear (it’s surprisingly therapeutic!), or become a clothes tagger extraordinaire, allowing customers to understand what item they are purchasing. If you want a hands-on role behind the scenes or just fancy the company of other friendly volunteers our shop stock room is the place to be.

Typical tasks include:
• Preparing donated items for sale • Using a clothes steamer
• Attaching labels and tags to donated items ready for sale
• Identifying unsaleable donations for recycling
• Keeping the sort room organised and tidy

3. Cash Desk Volunteer (Mon – Fri 1pm-5pm, Sat 9:30am-5:00pm):
Could you be the friendly face of your local British Heart Foundation shop? With support around you and full training provided, you will be processing sales through the till as a cashier, talking to customers and thanking every donor – helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people.

Typical tasks include:
• Engaging with customers and serving them in a helpful and friendly way
• Answering questions from customer, donors and supporters
• Communicating with fellow volunteers about what has sold and needs re-stocking
• Honing your retail and cashier skills behind the till and taking payments
• Helping with administration and reception duties around the till area
• Promoting Gift Aid and sales campaigns

Full induction training and hands-on training in the role(s) is provided. Reasonable travel expenses reimbursed

Apply online at or contact the shop direct on 0121 585 0748

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