
What will you do?
• complete an introduction to Citizens Advice and training for your role
• welcome all clients and other visitors to the local Citizens Advice
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
• type up information from the client form onto a spreadsheet or database
• answer the telephone, reply to emails and post
• help with the day to day running of the Citizens Advice service
What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
Where:
Wyre Forest Citizens Advice, 21-23 New Road, Kidderminster, DY10 1AF
When:
We are open Monday-Friday 9-5pm so any shifts within these hours.
Commitment:
Ideally we would request at least one day per week initial interest to consider progressing the application. This can be completed over 1 full or two half days. We are pretty flexible and happy to discuss this though.
Skills:
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role
FOR MORE INFORMATION OR TO APPLY PLEASE CONTACT:
Nicola North
training@wyreforestcab.org.uk
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