Helping you to help others.

OPP OF THE DAY: Cash desk/Telephones Customer Service Volunteer, British Heart Foundation Shop (Castle Street) Furniture & Electrical

As the first point of contact for many of our customers, this is a vital role supporting our fight for every heartbeat.

– Do you have a way with words?
– Can you spare some time to help our customers to arrange collections and answer their queries?
– If you have a pleasant telephone manner then this could be the role for you
– This is a fun, varied and interesting role to support our fight for every heartbeat

What type of tasks might I get involved in?

– Managing the answer phone effectively and returning calls left out of hours
– Dealing with customers queries
– Thanking our customers for their donations
– Arranging collections of donated items
– Assisting with directions to the shop
– Introducing Gift Aid

Our commitment to you:
Volunteers play a vital role in the success and growth of the BHF Retail Division. We value our volunteers. We are committed to giving all our volunteers a rewarding and enjoyable experience in return for the essential support they give to us.

There are many organisations that need support from volunteers, but we aim to set ourselves apart as the ‘First Choice’ for volunteers by following the values and principles detailed below:

F- Feel valued by the BHF
I -Information about how the money is spent
R – Recognition for your work
S – Shops that are pleasant to work in
T – Training to improve your skills

C – Communication through newsletters and meetings
H – Help and support provided by your Manager
O – Opportunities to see the results of your work
I – Included in social events
C – Choice of role to suit your skills
E – Every volunteer makes a difference

Skills:
No previous knowledge or experience required but need a willingness to use a till and handle money and an enjoyment of meeting the public. Training provided.

FOR MORE INFO OR TO APPLY please contact:

Gillian Evans
Email: d22@bhf.org.uk
Tel: 01384 505070

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