What will you do?
• complete an introduction to Citizens Advice and training for your role
• talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
• find information about the clients’ problems and help them to understand their options
• write a summary of the clients’ problems and what action you’ve taken
• look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.
Some examples of what you could do:
• find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them
• identify what steps a client can take to resolve their problem with a second hand car
• help a client find and understand what steps they can take to deal with their rent arrears
What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
Where:
Wyre Forest Citizens Advice, 21-23 New Road, Kidderminster, DY10 1AF
When:
We are open Monday-Friday 9-5pm so any shifts within these hours.
Commitment:
Ideally we would request at least one day per week initial interest to consider progressing the application. This can be
completed over 1 full or two half days. We are pretty flexible and happy to discuss this though.
Skills:
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good listening skills
• have excellent verbal and written communication skills
• have good maths and IT skills
• be able to understand information and explain it to others
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role
FOR MORE INFORMATION OR TO APPLY PLEASE CONTACT:
Nicola North
Email: training@wyreforestcab.org.uk
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